Enjoy breakfast while listening to PhD Carlos Arce, a leading innovator on methodological solutions for consumer surveys in multicultural and multinational environments, talking about: "Opportunities and Challenges for Data Collection and Full Service Market Research on US Hispanics".

TechBA Invites you to

Enjoy breakfast while listening to PhD Carlos Arce, a leading innovator on methodological solutions for consumer surveys in multicultural and multinational environments, talking about:

"Opportunities and Challenges for Data Collection and Full Service Market Research on US Hispanics".

You will not only uncover the secrets of top notch Call Centers for the growing US Hispanic Market, but also find out strategies and techniques you can use to exceed customer's expectations and achieve your goals through customer service excellence. Pursue the growing U.S. Hispanic market with the help of
experienced Mexican Call Center operations. Mexico, it's growing with you!

Tuesday 5th of August, 2008
Stanford Park Hotel - Atherton Room
100 El Camino Real, Menlo Park, CA 94025

This is a free event but registration is mandatory.
Space is limited!

AGENDA (Tuesday 5th of August 2008)

7:30- 8:00 AM Registration
8:00- 9:00 AM Breakfast
Welcome Jorge Zavala - TechBA CEO
Key Note Speaker - Carlos Arce
"Opportunities and Challenges for Data Collection
and Full Service Market Research on US Hispanics"
9:00- 10:00AM Mexican Call Centers Presentation